1. Introduction

Finestra (“we,” “us,” or “our”) operates the Finestra suite of applications, including FinestraSaaS, FinestraSales, and FinestraMeasure (collectively, the “Services”), which provide window and door manufacturing management, sales CRM, and field measurement solutions. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Services, visit our websites, or communicate with us via SMS, email, or phone.

2. Information We Collect

We collect the following categories of information:

Personal Information You Provide: Name, email address, phone number, mailing address, company name, and job title when you create an account, request a quote, schedule an appointment, or contact us.

Order and Transaction Data: Information related to your window and door orders, quotes, measurements, installation schedules, payment details, and project history.

Communications Data: When you communicate with us via SMS text messaging, email, or phone, we store the content of those communications, your phone number, and metadata such as date and time, to provide customer service and order updates.

Usage Data: Information about how you access and use our Services, including IP address, browser type, device information, pages viewed, and referring URLs.

Field Measurement Data: Measurements, photos, and site notes collected during field visits using FinestraMeasure.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your orders, quotes, and installation scheduling
• Send you order confirmations, appointment reminders, production updates, and installation notifications via SMS text messages and email
• Respond to your inquiries and provide customer support
• Send promotional offers and marketing communications (with your consent)
• Analyze usage patterns to improve our products and user experience
• Comply with legal obligations and protect our rights

4. SMS Text Messaging

When you provide your phone number and opt in to receive text messages from Finestra, you consent to receive SMS messages related to your orders, appointments, quotes, and promotional offers. Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your consent to receive SMS is not a condition of purchasing any goods or services.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Services, such as cloud hosting, SMS delivery (Twilio), payment processing, and analytics
• Business Partners: Installation contractors or suppliers involved in fulfilling your orders, only to the extent necessary
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. This includes encryption of data in transit and at rest, secure authentication, and role-based access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP
• Request a copy of the personal information we hold about you
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our Services may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: